Complaint Letter
10 Gilmore Avenue Valencia, Quezon City 1112, Metro Manila March 11, 2026 Customer Service Department PC Express 2nd Floor, Gilmore Commercial Plaza 25 Gilmore Avenue, Unit 2A, Mariana Quezon City, Metro Manila Subject: Complaint Regarding Defective Laptop and Request for Refund Dear Sir/Madam, Good day. I am writing to formally file a complaint regarding a laptop that I purchased from your store on February 25, 2026 . The product is an Acer Nitro 5 AN515-58-55LG ( Intel® Core i5-12500H/ 8GB DDR4 Memory/ 512GB NVMe SSD/ 15.6" Full HD 1920 x1080/ NVIDIA® GeForce RTXTM 3050 Ti) Laptop , purchased for ₱64,599. Unfortunately, the laptop began experiencing serious issues after a few days of usage. The device repeatedly blue screens, then shuts down on its own, and overheats even when performing simple tasks such as browsing the internet or playing non-intensive games for a few hours. These problems make the laptop unreliable and unusable for my academic work. On March 3, ...