Complaint Letter

10 Gilmore Avenue
Valencia, Quezon City
1112, Metro Manila
March 11, 2026

Customer Service Department
PC Express
2nd Floor, Gilmore Commercial Plaza
25 Gilmore Avenue, Unit 2A, Mariana
Quezon City, Metro Manila

Subject: Complaint Regarding Defective Laptop and Request for Refund

Dear Sir/Madam,

Good day.

I am writing to formally file a complaint regarding a laptop that I purchased from your store on February 25, 2026. The product is an Acer Nitro 5 AN515-58-55LG (Intel® Core i5-12500H/8GB DDR4 Memory/512GB NVMe SSD/15.6" Full HD 1920 x1080/NVIDIA® GeForce RTXTM 3050 Ti) Laptop, purchased for ₱64,599.

Unfortunately, the laptop began experiencing serious issues after a few days of usage. The device repeatedly blue screens, then shuts down on its own, and overheats even when performing simple tasks such as browsing the internet or playing non-intensive games for a few hours. These problems make the laptop unreliable and unusable for my academic work.

On March 3, 2026, I returned to the store to report the issue and ask for some assistance. However, I was informed that the product could only be sent for repair despite the fact that the defect occurred shortly after purchase. As a consumer, I believe that this situation can be categorized as a product defect, and after doing some research on the Philippine consumer protection standards, customers are entitled to proper redress when goods sold are defective or not of acceptable quality.

In light of this, I respectfully request a full refund or replacement unit within the next 2 weeks from receipt of this letter. I believe this request is reasonable considering the product’s early malfunction and my prompt report of the issue.

Attached to this letter are copies of the official receipt, warranty card, and photos documenting the issue for your reference.

Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.

Sincerely,

Joaquin Tamayo